Privacy Policy

Pro-Plumbing Works, LLC d/b/a The Drain Pros ("Pro-Plumbing Works," "we," "us," or "our") operates the website located at https://thesarasotaplumber.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, contact us, request services, or communicate with us by phone, text message, email, or through online forms. Please read this policy carefully. By using our Site or providing your information to us, you agree to the practices described herein.

1. Information We Collect

We collect information you voluntarily provide to us and information collected automatically when you use our Site.

1.1 Information You Provide Directly

• Full name
• Home or service address
• Phone number (including mobile/cell number)
• Email address
• Description of plumbing issue or service request
• Preferred appointment date and time
• Any other information you choose to include in a message or form submission

1.2 Information Collected Automatically

When you visit our Site, certain information is collected automatically through cookies, web beacons, and similar tracking technologies, including:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring website or search query that brought you to our Site
• Date and time of your visit

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your service inquiries, schedule appointments, and provide plumbing services
• To send you appointment confirmations, reminders, and follow-up communications
• To send you promotional offers, service updates, and marketing communications (including by SMS/text message and email), subject to your consent where required by law
• To improve our website, services, and customer experience
• To comply with legal obligations and enforce our Terms and Conditions
• To detect, prevent, and address fraud, security incidents, or technical issues
• To analyze website traffic and usage patterns using analytics tools

3. SMS / Text Message Communications

3.1 Types of Text Messages We May Send

• Appointment confirmations and reminders
• Technician dispatch notifications ("Your technician is on the way")
• Responses to your service inquiries
• Promotional offers, seasonal discounts, and special deals
• Follow-up satisfaction messages after service completion

3.2 Consent and Opt-In

Your consent to receive marketing text messages is not a condition of purchasing any service. Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier and plan.

3.3 How to Opt Out

You may opt out of receiving text messages at any time by replying STOP to any text message you receive from us. After opting out, you will receive one final confirmation message. You may also opt out by calling us at 941-894-1127 or by emailing us at the contact information listed at the end of this policy.

3.4 Help

For help with text messaging, reply HELP to any text message from us, or contact us directly at 941-894-1127.

4. Advertising and Remarketing

We use third-party advertising services, including Google Ads and Meta (Facebook/Instagram) Ads, to display advertisements about our services on other websites and platforms. These services may use cookies, pixels, and similar tracking technologies to collect information about your visits to our Site and other websites in order to show you relevant advertisements.

4.1 Google Ads and Google Analytics

We use Google Analytics to analyze how visitors use our Site and Google Ads for online advertising. Google may use cookies to track your activity across websites. You can opt out of Google's use of cookies by visiting Google Ad Settings or by installing the Google Analytics Opt-out Browser Add-on.

4.2 Meta (Facebook/Instagram) Pixel

Our Site may use the Meta Pixel, which allows us to measure the effectiveness of our advertising and show ads to people who have visited our Site. You can manage your Meta advertising preferences at Facebook Ad Preferences.

4.3 Interest-Based Advertising Opt-Out

You may opt out of interest-based advertising from participating companies by visiting the Network Advertising Initiative opt-out page or the Digital Advertising Alliance opt-out page.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and support our advertising efforts. A cookie is a small text file stored on your device.

Most web browsers allow you to control cookies through their settings. Disabling cookies may affect the functionality of our Site.

6. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party vendors who assist us in operating our business (e.g., scheduling software, CRM platforms, SMS service providers, email marketing platforms). These vendors are contractually obligated to protect your information and use it only for the purposes we specify.
• Advertising Partners: Aggregated or anonymized data may be shared with advertising platforms (Google, Meta) to improve ad targeting. We do not share personally identifiable information with these platforms except as described in Section 4.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or government authority, or to protect the rights, property, or safety of Pro-Plumbing Works, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

9. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. Florida residents and residents of other states with applicable privacy laws may have the following rights:

• Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You may request that we delete your personal information, subject to certain exceptions.
• Right to Correct: You may request that we correct inaccurate personal information we hold about you.
• Right to Opt Out of Sale: We do not sell personal information. If this practice changes, we will update this policy and provide an opt-out mechanism.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us using the information in Section 13. We will respond to verifiable requests within the timeframe required by applicable law.

10. Telephone Consumer Protection Act (TCPA)

We comply with the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and applicable Federal Communications Commission (FCC) regulations. By providing your mobile phone number and consenting to receive text messages, you acknowledge that you are the subscriber or customary user of the mobile device associated with the number provided, and that you consent to receive automated text messages from Pro-Plumbing Works. You may revoke this consent at any time as described in Section 3.3.

11. Children's Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information promptly.

12. Third-Party Links

Our Site may contain links to third-party websites, including review platforms and social media pages. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a revised effective date. Your continued use of our Site after any changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: